| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
Started by Telus in 2008, Koodo is a subsidiary providing wireless services all around Canada. This brand is targeting mostly young customers.
On the phone for over 90 minutes, bounced from dept to dept attempting to advocate for some empathy and understanding. Told that the previous departments should have addressed the concern. The client I work with has been in hospital for nearly a year, the bills racked up, warrantied phone was stolen but client couldn't report it stolen given their condition. Account cancelled by Koodo which adde
More1 person found this useful
As far as phones/bills go you will be paying a high fee (standard for our 3 different companies you can pick from in Canada). The service and 5G is better quality than Roger's, but not better than others, in my experience.The biggest issue I had was there customer service and the information online not being accurate/the same as emails I received. This is a big No No for me. Billing has to be righ
MoreWarning: Do not use this service. No customer service. I was never able to connect my modem, and I had to call several times, and my last call lasted 2 hours and 12 minutes! Just to speak to someone from Koodoo Internet. Horrible. I didn't even have time to install it, and I couldn't reach them until I had 2 hours to waste. Please pass on the information! Thank you.
Koodo’s new program allows customers to select one free perk to be added to their monthly plan. Not all plans offer the same perk options, so make sure to verify that your plan offers the perk that you are interested in. You can change your Perk at any time, however, you will only be able […]
Seniors have specific needs when it comes to phone plans. They often look for simple and reliable phones paired with affordable plans that primarily cover calls and texts while minimizing mobile data usage. Choosing the right plan for a senior is important, especially with a fixed income. The goal is to find a cost-effective option […]
Started by Telus in 2008, Koodo is a subsidiary providing wireless services all around Canada. This brand is targeting mostly young customers.
