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Altima Telecom Internet Reviews

Before jumping the gun and signing up, feel free to read some Altima Telecom internet reviews from real customers. Hopefully, their experiences can help you narrow down your decision and find the perfect internet plan. Our Altima Telecom reviews internet are carefully written by user like you to be as helpful and constructive as possible. We hope you find comfort, understanding or valuable criticism with these Altima Telecom internet plan reviews.

Client's Ranking
2.3
Network
2.4
Onboarding experience
2.4
Bill
2.7
Customer Service
2.1
Digital experience
2.3

Altima Telecom internet plans reviews

Are you hesitant to change internet plans? Check out the Altima Telecom internet plans reviews from real customers to help you get a better of idea of their service. These reviews are selected in order to help out users like you. Don't hesitate to leave your own review to help the community.

Altima Telecom Reviews: Highly Acclaimed

Altima Telecom customers seem to deeply enjoy their service. Altima Telecom Reviews praise the company's vast amount of offers, promotions and deals. Additionally, their high-speed fibre internet plans have been highly acclaimed. If you want to try out a company that constantly has offers and discounts, consider Altima Telecom.

Last 365 days average

52 reviews

2.3

All time average

106 reviews

2.9

Altima Telecom https://www.planhub.ca/img/logo/internet/altima-telecom.png 405 Av. Ogilvy Suite: 101 Montreal QC H3N 1M3 +15149527325 free 106 2.9
Altima Telecom
2
2023-03-22
Altima is Latin for Avoid

Telus customer and was provided an email with a good offer. Signed up, package came and got setup relatively painlessly. Notcied that invoicing was off when I received my 3rd invoice 2 weeks into service covering until end of May. My internet then went out for 4 days - during which they would not follow-up and blamed Rogers (I'm in Toronto) and could do nothing as they were not allowed to contact More

PlanHub

4 people found this useful

Altima Telecom
1
2023-09-15
One star because zero stars isn't an option.

Absolutely terrible. Signed up Aug 25, paid $116.00. Cancelled the previous internet. Made the service tech appointment. Received the modem etc, and then I received another invoice. No show for the service tech (even though they ask you to pick 2 days, just in case they can't make the first date), I have sent emails, all with no actual response, I have called, also no answer. It is now Sep 15 and More

PlanHub

3 people found this useful

Altima Telecom
1
2023-09-14
A real shame

Do not do business with this supplier. Impossible to reach by phone. Unnecessary alternative communication links (messages and email). After 2.5 days without internet, no return call, response by email, message or communication relating to the treatment of your problem. Frequent outages and bandwidth flow not respected. Providing such a lousy service in 2023 is a real shame. Their Supplier License More

PlanHub

2 people found this useful

Altima Telecom
1
2023-09-07
Disappointed

A company to avoid at all costs poor technical and customer service no answer on the phone A problem that persists for 9 months without any news nothing works with them I do not recommend this company

PlanHub

1 person found this useful

Altima Telecom
2
2024-03-17
Worst Internet Experience in My Life

If you're thinking of switching to Altima don't do it. I switched from Tek Savvy about a year ago with what I was told would be faster/better internet for less money per month. Well it does cost less but that's about it. Since switching we have experienced increased interruptions while watching TV on streaming services and repeated disconnections while gaming online. I have repeatedly complain More

PlanHub
Altima Telecom
2
2024-03-05
Unstable network - Illegal practices (confirmed)

Since the buyout and my transfer from Flash my internet has always been cut, it's sporadic. I open cases to document and they close and erase them. Talk to support, they blame my router. I bought one (+/- 200) but then I learn that it's supposed to be included. After that, support rechecks and says it's fixed but it's not. Since then I started paying at the end of the month (to the new bill) becau More

PlanHub
Altima Telecom
3
2024-03-01
Mixed feelings about customer relations.

I haven't had a good experience with them in terms of customer relations. Afterwards I think they are correct for the price.

PlanHub
Altima Telecom
5
2024-02-29
Stable supplier

I didn't choose Altima, I inherited them in a takeover from my previous supplier Gemstelcom. I have only been with them about 4 months, the phone service has been fine and my internet has also been good with excellent speed. Quite happy with the service.

PlanHub
Altima Telecom
5
2024-02-24
Outstanding Rep Kamal Naili followed up with me!

Representative Kamal NAILI spent multiple calls with me to trouble shoot the router issues which was very challenging but ultimately resolved. He sent me a new router and helped me fix the problem. Now my internet works even faster! Thank you Kamal!!

PlanHub
Altima Telecom
2
2024-02-21
Terrible customer service

I had to change my credit card for security reasons. I received a message that the pre-authorized payment did not work. I am being threatened with cutting off service. I've been trying to provide the information for my new card on the Altima website for 5 days and the site is not working. I called and after being correctly identified I was put on hold. After 45 minutes I hung up. If I get cut off, I change supplier.

PlanHub