EBOX Internet Reviews

Before jumping the gun and signing up, feel free to read some EBOX internet reviews from real customers. Hopefully, their experiences can help you narrow down your decision and find the perfect internet plan. Our EBOX reviews internet are carefully written by user like you to be as helpful and constructive as possible. We hope you find comfort, understanding or valuable criticism with these EBOX internet plan reviews.

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Network

3.7

Onboarding experience

3.7

Bill

3.9

Customer Service

3.4

Digital experience

3.8

EBOX internet plans reviews

Are you hesitant to change internet plans? Check out the EBOX internet plans reviews from real customers to help you get a better of idea of their service. These reviews are selected in order to help out users like you. Don't hesitate to leave your own review to help the community.

Reviews of EBOX

The Protégez-vous recommendation and the thousands of positive comments all align with the fact that customers greatly appreciate EBOX’s services. Check out the reviews for yourself!

Last 365 days average

114 reviews

3.7 All time average

445 reviews

3.7

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Dominique

sherbrooke, quebec

2024-01-09

Wrong contract

It's off to a bad start... I took out an eBox subscription this morning and I just received the contract by email. They wrote the contract for another person who has the same name as me, but who lives in a completely different city! (?!?)

1 person found this useful

CCJ21

lavaltrie, quebec

2023-04-01

Best internet 100%fibre

500gbit/s 100%fibre for 59$
For $25 off ... here is a referral code: CCJ21

CCJ21 's
EBOX referral code

CCJ21

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1 person found this useful

Jocelyn L

sainte-marthe-sur-le-lac, quebec

2025-04-07

it's been all crooked from the beginning

When I subscribed, which I booked 40 days in advance, I asked to be connected either in the evenings or on weekends, and they sent me a confirmation 5 days before that it would be in the morning. So why ask what our availability is? I asked that the equipment be sent to my More

PlanHub

Jocelyn L's
EBOX referral code

dfad
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Jocelyn L

sainte-marthe-sur-le-lac, quebec

2025-04-07

it's been all crooked from the beginning

When I subscribed, which I booked 40 days in advance, I asked to be connected either in the evenings or on weekends, and they sent me a confirmation 5 days before that it would be in the morning. So why ask what our availability is? I asked that the equipment be sent to my work, and it was delivered directly to my home, where the risk of theft is greater. Every time I called for a single question, I was asked a whole range of questions, and every time (at least 10 times), they didn't listen to me at all. It's very annoying that I have to give my name at least 3-4 times because they don't listen.

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EBOX

Robert Cherninsky

montreal, quebec

1

2025-03-29

Custom service sucks

Been with e box for at least 7 years. Had to disconnect the wiring to do work behind tv. When I reconnected there was no interne et service. More

EBOX Response

Hello Robert, We are sorry for your negative experience with our services. At any time, you can contact us through our different platforms More

PlanHub

Robert Cherninsky

montreal, quebec

2025-03-29

Custom service sucks

Been with e box for at least 7 years. Had to disconnect the wiring to do work behind tv. When I reconnected there was no interne et service. I called and was asked the following to confirm who I am: full name, address with postal, phone number, date of birth as if that’s no enough I needed to tell them about my plan. I said I have unlimited but didn’t know details. I was then told without that they cannot assist me. I now have no internet service and I will change providers. Disgusting behaviour. Zero empathy.

EBOX Response

Hello Robert,
We are sorry for your negative experience with our services. At any time, you can contact us through our different platforms available here and we will be happy to help you! https://www.ebox.ca/en/quebec/residential/support/

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EBOX

Leo

mascouche, quebec

5

2025-03-24

Service client

Service après vente impeccable, en ligne simple et efficace, Merci Melissa !

EBOX Response

Hello,
Thank you very much for your positive review! I am glad to know that you are satisfied with your services. :-)
Have a great day,

PlanHub

Leo

mascouche, quebec

2025-03-24

Service client

Service après vente impeccable, en ligne simple et efficace, Merci Melissa !

EBOX Response

Hello,
Thank you very much for your positive review! I am glad to know that you are satisfied with your services. :-)
Have a great day,

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EBOX

Esmaelyn

quebec, quebec

5

2025-03-08

Affordable and Reliable | My Honest Experience

If you're looking for an affordable and reliable internet provider in Canada, EBOX might be the perfect option for you. After using their se More

EBOX Response

Thanks for the good words!

PlanHub

Esmaelyn's
EBOX referral code

CJJ12
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Esmaelyn

quebec, quebec

2025-03-08

Affordable and Reliable | My Honest Experience

If you're looking for an affordable and reliable internet provider in Canada, EBOX might be the perfect option for you. After using their service for a while, I wanted to share my honest review on PlanHub to help others decide if it’s the right fit.Why I Chose EBOX InternetI was searching for an affordable home internet plan with no hidden fees and a stable connection. After comparing different ISPs, I found that EBOX offers competitive pricing, flexible plans, and great customer service.Pros of EBOX InternetAffordable Plans – Compared to major telecom companies, EBOX provides cheaper internet plans without sacrificing quality.No Hidden Fees – The pricing is transparent, and I didn't experience unexpected charges.Reliable Speed & Connection – Even during peak hours, my download and upload speeds remained stable.Great Customer Support – Unlike some big providers, EBOX has helpful and responsive support agents.Cons of EBOX InternetLimited Availability – EBOX is not available in all provinces, so check their coverage before signing up.Final Verdict: Is EBOX Internet Worth It?Absolutely! If you're looking for a budget-friendly and reliable alternative to big ISPs, EBOX is a great choice. I’ve had a smooth experience with them, and I’d definitely recommend it to anyone wanting high-speed internet at a lower cost.Tip: Before signing up, check EBOX’s latest plans and promotions on PlanHub to find the best deal! Add in your CAA-Quebec membership to get additional discounts!

EBOX Response

Thanks for the good words!

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Robert

cleveland, quebec

2

2025-02-17

Worst Customer Service ever

You will be lost in an infinite loop of people that has close to no professionnalism (talking to customer service while you hear all their s More

EBOX Response

Hello Robert, We are sorry for this inconvenience. We would like to get in touch with you to verify some details. Could you please send us More

PlanHub

Robert

cleveland, quebec

2025-02-17

Worst Customer Service ever

You will be lost in an infinite loop of people that has close to no professionnalism (talking to customer service while you hear all their surroundings, colleagues laughing, etc.) Your telephone call with them will be cut unexpectedly.Your internet service will be stoped because you have a credit on your bill (they owe you a sum of money).You will be billed after you have stopped their services with them.You will still receive their newletter.You will be unable to have the Canada Post code to send them back their equipment and each person you will talk to will say they can't give it to you for different reasons, even won't tell you at all but says it is part of the contract you have agreed with them.They will not send your money back if you have paid them for services you are not receiving anymore (because you have switched to an other internet provider) on the pretense you didn't send them their equipment yet.They will bill you those equipment on top of all this.SoCRAPPY CUSTOMER SERVICECRAPPY INTERNET SERVICE/QUALITYFRAUDULENT CUSTOMER SERVICE/BEHAVIORFINANCIAL BULLYING

EBOX Response

Hello Robert,
We are sorry for this inconvenience. We would like to get in touch with you to verify some details. Could you please send us an email to the following address: [email protected], including your customer code, please?

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EBOX

Daniel

saint-jerome, quebec

5

2025-01-24

price

the lowest I found for 60Mb

PlanHub

Daniel 's
EBOX referral code

BD1728
Copy

Daniel

saint-jerome, quebec

2025-01-24

price

the lowest I found for 60Mb

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EBOX

Dany

montreal, quebec

3

2025-01-21

EBOX yes but

I have been with EBOX since July and I am very happy. Being a low-income person, low prices are what I was looking for. However, today, after only 6 months, I have just been informed that I will be increased by $4/month starting in April, this kind of news is not very pleasant to receive.

PlanHub

Dany

montreal, quebec

2025-01-21

EBOX yes but

I have been with EBOX since July and I am very happy. Being a low-income person, low prices are what I was looking for. However, today, after only 6 months, I have just been informed that I will be increased by $4/month starting in April, this kind of news is not very pleasant to receive.

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EBOX

Benoit

montreal, quebec

3

2025-01-21

Unreasonable price increase

Quite frequent breakdown. The Nokia access point is outdated and we have little control over it. I am informed of an increase of $4 per month on $35, it is too much 11% increase. I am changing supplier.

PlanHub

Benoit

montreal, quebec

2025-01-21

Unreasonable price increase

Quite frequent breakdown. The Nokia access point is outdated and we have little control over it. I am informed of an increase of $4 per month on $35, it is too much 11% increase. I am changing supplier.

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Network Stability, coverage, speed, dropped calls…
Bill Transparency, clarity, aligned with contract…
Digital experience Application and/or website are simple, clear, efficient and useful…
Onboarding experience Phone number port-in, activation, delivery, installation…
Customer Service Helpful, knowledgeable, able to solve a problem, prompt and courteous…
Do you recommend this carrier?	Yes No

EBOX Internet Reviews

EBOX internet plans reviews

Reviews of EBOX

Last 365 days average

3.7

All time average

3.7

Dominique

sherbrooke, quebec

CCJ21

lavaltrie, quebec

CCJ21 's EBOX referral code

CCJ21

Jocelyn L

sainte-marthe-sur-le-lac, quebec

Jocelyn L's EBOX referral code

dfad

Robert Cherninsky

montreal, quebec

EBOX Response

Leo

mascouche, quebec

EBOX Response

Esmaelyn

quebec, quebec

EBOX Response

Esmaelyn's EBOX referral code

CJJ12

Robert

cleveland, quebec

EBOX Response

Daniel

saint-jerome, quebec

Daniel 's EBOX referral code

BD1728

Dany

montreal, quebec

Benoit

montreal, quebec

Sponsored & featured products

CCJ21 's
EBOX referral code

Jocelyn L's
EBOX referral code

Esmaelyn's
EBOX referral code

Daniel 's
EBOX referral code