VMedia Internet Reviews

I wish I could give ZERO STARS. THE SO CALLED CUSTOMER SERVICE IS HORRIBLE!!!! TAKE MY WORD FOR IT!!! ****ALSO, THE GOOGLE REVIEWS ARE NOT REAL. **** I REQUEST SERVICE ON JULY 31, 2023. TODAY IS NOW AUGUST 18, 2023 AND HAVE ZERO INTERNET CONNECTION. I requested a service rep to come to our brand new house. They told me to wait 24-48 hours for a "confirmation email". This was going on for More

The internet does not work. When you call and talk to tech support, they blame it on equipment and wires that were working 12 hours previous. The it is the fault of the router that is not even connected yet. The problems started the very first day of the contract and continued every day there after. And when I went to cancel, somehow it was my fault for not giving them a chance. You get better More

Great price, "OK" service, but network stability has been horrible for ~1 year, especially since early 2023. Connection drops 2-3 times a week.

The connection cuts intermittently but quite frequently and it often the problem requires calling the supplier.

Anyone looking for a less expensive internet provider in Canada, I strongly recommend that you do NOT choose VMedia. Their internet drops multiple times per day, and their methods of customer support always change, or drop, and their methods of contact disappear. I am now being threatened legal action by them and threatened to have my credit rating affected, and charged costs that I do not owe More

Got a speed drop last week, tried to resolve it with customers service, spent a few hours on a phone with ZERO results. Honestly, customers support agent knows nothing about the networks and acts more like a frauder. Requested full acceess to the computer "to check my apps installed" although where 5 devices in my network with different OSs. Then told me that my 4 meter long ethernet cable is "too More

We were unfortunately with Vmedia for 4 years before switching to Telus. Anytime you need any help, expect to wait 1-2 hours minimum. In order for the internet to work properly, we ended up having to upgrade the modem ourselves. Afterward using our own device, only then the internet worked ok. If anyone still More

The internet is half price compared to the big companies. I pay $30 a month for internet and get free tv with pluto tv. They use Shaw's wires, so same quality internet as Shaw (good, but not perfect). Overall I'm very happy with Vmedia! They also have unlimited usage!

I am a new customer and I am very satisfied with all the TV and internet services no bugs and good service small thing to improve with probably a good update of the vmedia application via the vbox ultra Yoopa is no longer available but its Qub why not change the channel logo More

Sales picks up on the first rings and after the snake oil sold your experience will be hell. Installer had barely any information. He activated the modem and left. The internet never achieved stated speed and dropped constantly. No answer from customer support ever. No answer from customer support.