67 reviews
(3.7/5)
(3.7/5)
| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
Compare the best Telus Mobility mobile plans in Canada
Telus Mobility is the 2nd largest canadian telecommunications company with more than 8 million users in 2016.
Compare the best Telus Mobility mobile plans & promotions in Canada
Voice 30
Calling minutes
Unlimited Calls
Data
0
MB
$30
per month
Non-share plan
Available only in :
Quebec
Calling minutes
Unlimited Calls
Data
3
GB
$40
per month
Non-share plan
Available only in :
Quebec
Calling minutes
Unlimited Calls
Data
10
GB
$50
per month
Non-share plan
Available only in :
Quebec
Calling minutes
Unlimited Calls
Data
20
GB
$55
per month
Unlimited 20
Available only in :
Quebec
Calling minutes
Unlimited Calls
Data
20
GB
$65
per month
Unlimited 15
Available only in :
Manitoba, Saskatchewan
Calling minutes
Unlimited Calls
Data
15
GB
$65
per month
Unlimited 25
Available only in :
Quebec, Manitoba, Saskatchewan
Calling minutes
Unlimited Calls
Data
25
GB
$75
per month
Unlimited 30
Available only in :
Alberta, British Columbia, New Brunswick, Newfoundland & Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward, Yukon
Calling minutes
Unlimited Calls
Data
30
GB
$80
per month
Unlimited 20 CAN-US
Available only in :
Quebec
Calling minutes
Unlimited Calls
Data
20
GB
$85
per month
Unlimited 15 CAN-US
Available only in :
Manitoba, Saskatchewan
Calling minutes
Unlimited Calls
Data
15
GB
$85
per month
General information
About Telus Mobility
Telus Mobility is the 2nd largest canadian telecommunications company with more than 8 million users in 2016.
Network coverage
After 3 1/2 hours trying to get a problem sorted out I'm done with Telus. Without a doubt the worst customer service on this planet. They transfer you from one person to another without getting any results it when you rely on the service for your business this is totally unacceptable.
Fair service, but overpriced.
I lose all paid for (but unused) extra data each month.
I have been a mobility customer since the 80's. In the last few years Telus have become my most hated company to deal with: constantly sneaking up the price, changing what was free (long distance texting), but at present it is virtually impossible to get a real person to help you. 'Your wait time is one hour' constantly. Their automated help is absolutely useless whether you try it live or on-line. Now they don't even send my bill, not even by email. You have to call and argue about the incremental increases, then do it again in a few months. They just sold out their email service to Google. I am now looking for another provider but it looks like they are all crap.
Changed plan and they removed Apple Care without telling me. After I broke my screen I was forced to buy a new phone. Crooks. Customer service is rude and forceful.
The only issue is the price.
Average. Canadian ISP systems are flawed.
Expensive
cost is too much for what I use
Inadequate coverage, sometimes non-existent. Calls often fail (half the time) even with nearby towers.
We have been with this company for several years. Always satisfied
I have good service and a good network but I find my fees a little too expensive
Find the best coverage and price
I have not had the best customer experience. Their always seems to be billing issues.
Too expensive