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Telus Mobile Reviews

Finding a new mobile plan is never a simple task. Thankfully, you can take comfort in our collection of Telus mobile reviews from previous clients. These testimonies give insight towards the company, and what you can expect after signing up with them. Our Telus mobility reviews are supposed to provide insight and bring you one step closer towards choosing your mobile plan. Without further ado, please enjoy our selection of Telus cell phone plan reviews.

Client's Ranking
1.7
Network
1.5
Onboarding experience
2.0
Bill
1.7
Customer Service
1.7
Digital experience
1.7

Telus cell phone plans reviews

Choosing a new plan is not an easy task. To see more clearly, consult the opinions of other customers! Telus cell phone plans reviews : certified reviews from other users to choose your new plan without fear. And don't hesitate to give your opinion about your current provider to help the community.

Telus Customer Reviews

Since the beginning, Telus mobile has aimed at providing first-class user satisfaction, and it's palpable through the customer reviews they’ve received so far. Telus cell phone plans are designed to adapt well to the needs of all its clients, although pricey, their services speak for themselves.

Last 365 days average

15 reviews

1.7

All time average

100 reviews

3.2

Telus https://www.planhub.ca/img/logo/telus.png 405 Av. Ogilvy Suite: 101 Montreal QC H3N 1M3 +15149527325 free 100 3.2
Telus
1
2023-06-15
Pathetic service- ripping people off

The most terrible service I have ever received. I am so disappointed from Telus's Customer service. After spending 2 hours over the phone no one was willing to listen , emphasize or to help. Agent name Melodie and Manager Lorrie both were super rude.Talking it over with there incompetent customer service, Both of them did not show any support and did not even try to give us any solution. Whe More

PlanHub

3 people found this useful

Telus
2
2023-01-25
Telus Customer Service Struggle

Negative point: speaking to an agent and receiving a response is never easy with Telus. Just finding the right number is a challenge and I believe the company uses some form of customer service system that intentionally splits calls to discourage customers. Some agents are very friendly and dedicated and others are just the opposite. Today I spoke to a woman named Fatouma who was professional and More

PlanHub

1 person found this useful

Telus
2
2024-03-15
Loyalty means nothing.

I have been with Telus for 20+ years. My phone plan is $95 a month. Today I called to see if there is anything better and was told no, unless I buy another overpriced phone with them which then they can give me a contract for $65. That isnt a deal when you factor in the device charges. Literal days ago without getting a new plan or anything changed my husband was given a $75 plan. I would us More

PlanHub
Telus
5
2024-03-10
Teamwork makes the dream work

A big thank you to the Telus team and President, you have class! In regards to the TOP NOTCH service my senior mother received recently as she's not savvy with today's technology. A special thank you to "Jackson" the technician that spent the time to help/show her how to use her services, she appreciated your patience and time.

PlanHub
Telus
1
2024-02-29
Worst service

Tried to cancel, did not get cancelled, get charged

PlanHub
Telus
1
2023-12-15
Scam artists

Worst company I have ever dealt with and the most ignorant employees, run from this company as fast as you possibly can if they haven't screwed you over yet, they will trust me!!!!

PlanHub
Telus
3
2023-12-06
Thank you Amélie!

Regarding a phone call made on November 30, I would like to thank Amélie, the manager of the Koodo (Télus) store at the Center Les rivières in Trois-Rivières, for her patience, her wise advice and her understanding. Although she was not able to resolve my problem, I am very satisfied with the service received.

PlanHub
Telus
1
2023-11-30
Worst mobility / internet provider in the country.

LOL @connectivity claim though. Paid nearly $250/month for several lines, only to get at most 2 bars of service across entire city (don't try to blame this on 'we are doing work in your area please' thats a joke by now), most of the time its 1 bar and absolutely no ability to use internet or it is dial-up levels of slow. When calling Telus and attempting to at least get a resolution or partial More

PlanHub
Telus
1
2023-11-02
They are running Scam

They are running a Scam by sending agents door to door and selling home security bundles and Mobile services.. When you call the customer care regarding the billing, they do not care about what these agents have sold. They have huge integrity issue and a scam organisation in the name of lucrative deals on mobile and home security packages.

PlanHub
Telus
3
2023-10-21
Telus network is the worst in Montreal

The Telus network in Montreal, Quebec is very spotty in term of performance. In a few rare spots you can get close to the rated bandwidth (> 200 Mbs for 5G), but most often under 50 Mbs for 5G or LTE+. It's pathethic and incomparable to Bell or Rogers

PlanHub