47 reviews
(2.6/5)
(2.6/5)
| Network (Stability, coverage, speed, dropped calls…) | |
| Bill (Transparency, clarity, aligned with contract…) | |
| Digital experience (Application and/or website are simple, clear, efficient and useful…) |
| Onboarding experience (Phone number port-in, activation, delivery, installation…) | |
| Customer Service (Helpful, knowledgeable, able to solve a problem, prompt and courteous…) | |
| of people would recommend this brand |
Network Coverage of Distributel
Distributel offers residential internet plans in the following cities: Mississauga , Etobicoke , Windsor , Lévis , Sherbrooke
Find the best & cheapest Distributel home internet plans in Canada
Distributel offers 37 Internet plans in Canada
They offer speeds from 6Mbps to 1000Mbps and prices from $49.55 to $115.35. They offer the following technologies: cable, dsl-fttn
The categories
Unlimited
| Download speed | Monthly usage | Upfront payment | Monthly price | For 2 years | ||
|---|---|---|---|---|---|---|
| Internet 60 Unlimited |
60 Mbps
Cable
Download speed
|
Unlimited
Monthly usage
|
$10
Upfront payment
|
$64.90
Monthly price
|
$1507.60
For 2 years
|
Link not supplied by Distributel |
| Internet 100 Unlimited |
100 Mbps
Cable
Download speed
|
Unlimited
Monthly usage
|
$10
Upfront payment
|
$69.90
Monthly price
|
$1657.60
For 2 years
|
Link not supplied by Distributel |
Cheapest
| Download speed | Monthly usage | Upfront payment | Monthly price | For 2 years | ||
|---|---|---|---|---|---|---|
| Internet 6 Unlimited |
6 Mbps
Cable
Download speed
|
Unlimited
Monthly usage
|
$109.95
Upfront payment
|
$39.95
Monthly price
|
$1189.35
For 2 years
|
Link not supplied by Distributel |
| Internet 50 Unlimited |
50 Mbps
DSL/FTTN
Download speed
|
Unlimited
Monthly usage
|
$109.95
Upfront payment
|
$49.95
Monthly price
|
$1248.75
For 2 years
|
Link not supplied by Distributel |
Fastest
| Download speed | Monthly usage | Upfront payment | Monthly price | For 2 years | ||
|---|---|---|---|---|---|---|
| Internet 1Gbps Unlimited |
1000 Mbps
Cable
Download speed
|
Unlimited
Monthly usage
|
$90
Upfront payment
|
$109.90
Monthly price
|
$2607.60
For 2 years
|
Link not supplied by Distributel |
| Internet 500 Unlimited |
500 Mbps
Cable
Download speed
|
Unlimited
Monthly usage
|
$88
Upfront payment
|
$99.90
Monthly price
|
$2395.60
For 2 years
|
Link not supplied by Distributel |
Internet plans by City
More about Distributel
Date of fondation
1988
Network Coverage
Ontario, Quebec, Alberta, British Colombia
Customer service
1 (877) 810-2877Technical support
1 (877) 301-4077Sales
1 (877) 301-4077About
Founded in 1988 by Mel Cohen, Distributel is a Canadian telecommunications company operating in Quebec, British-Columbia, Ontario and Alberta. Their services include a wide range of high speed Internet products with unlimited download, including Internet services by Cable Internet, DSL, and FTTN. Distributel also offers Internet telephone lines (VoIP), the long distance packages and IPTV.
Services and features
- Cable
- DSL
Distributel proposes fixed prices of residential telephony which are very advantageous. Many advantages are proposed to you according to your consumption.
Distributel offers you 4 TV packages: Departure, First, Ultimate in English and Ultimate in French. The packages are very varied and they gives access to HD channels as well as a number of popular channels.
Maybe they should stick to servicing quebec
I have been a customer for more then 10 years. overall the service was OK. the service cuts out sometimes for a few seconds at a time. Further If I do do not look elsewhere for a provider you donèt get the best price
I was a Distributel customer for over 8 years and have recently switched to another service provider with whom I am super happy, no regrets. Distributel disconnected my internet/home phone service in late Jan 2021 without any prior notice due to their dysfunctional operation, lack of communication and co-ordination between Customer Service and Technical Support teams, the representatives I have spoken to were mostly rude, unhelpful, unprofessional and at times even condescending.
Distributel internet service has deteriorated over the years while prices kept increasing, the recent series of excruciating experience with Distributel were enough to be the last straw for me to quit them.
Stay away from Distributel unless you want total frustration, unhelpful and unreliable internet service and support.
Bad customer service. Much more interested in collecting money than solving problems. TV service never worked but they kept charging me for it.
They charge 30$ first time late fee with no notice after a prehautorised transaction that didn't go through because i had c-card fraud and had to wait for a new one. Called customer service and they didn't do anything, so i cancelled all Three services for and my home and my parents .
Special Offer
So I joined Distributel, because they had a special, that same night I wanted to upgrade the service to faster internet, but they were closed.
So I phoned the next day, just to find out, they are going to charge me a regular price instead of the special for the service.
Even though I am a new customer.
I mean, they are making more money anyways, so I dont see the problem.
That is the type of service & attitude it looks like, what you can expect from them.
So disappointed,
You would be better of with another company
Trying to get someone on the phone is near impossible. Just spent 40+ min waiting on hold because I wanted to change my billing info. Seriously considering going somewhere else for my internet.
Cheap price is good but customer service is 0. You have to be able to manage and troubleshoot small issues yourself.
good service
no spying
a little bit of strangulation
Not the right speed ... I pay for 30 mbs seconds but only have 15 to 17.
Good Service
I signed up for the 300 mbps plan back in November 2019 and it's 2.5 months and my speed never goes over 80. I've called 3 times and left multiple emails with speed test results and all kinds of hoops but this company is hopeless. Don't waste your time if you're looking for something fast.
In one year I called distributel 75 times for problems with my speed. The answers never helped. The buck was passed from bell to distributel to the manufacutrer of the $350 router.
Distributel didn't want to admit that in the day or evening the speed dropped below 1Mbps.