IVC Internet: Stress-Free Plans

don't provide quality internet

I have been a customer for ~4 years. Both DSL and now cable.
1. They are in a breach of contract. They do throttle. from 6PM to 12AM. In the contract (art 1.2.6), they said FTP and bit torrent only, but they throttle streaming as well.
Quote from General Terms 1.2.6: "... and all the other real-time applications such as online video, IP TV, gaming, music, web browsing, etc are not affected. "
Youtube has nice stats to prove this, and other customers can attest the same (you get "are you experiencing interruptions?" and your videos start automatically in SD 360 lines at most).
2. The customer service is polite but not helpful. I had intermittency when raining. It took me almost 3 weeks, a huge number of calls and an ultimatum to get them to send a technician, who showed me the cable bitten by squirrels, completely exposed, which I explained to them in day 1 (I work in telecommunications). Not only that, they say the issue is high traffic on your side (PHY layer down by high traffic... hehe, wrong person to play that one)
3. They block VoIP ports, so you cannot use any other VoIP phone but theirs (we managed to have an alternate port... It's the 3rd I tried).
Prices are good but you get what you paid for.

They do throttle. I bought a 4k tv and can barely watch 720p youtube video in evenings. I love the connection and internet speed, but they limit my tv so much I now have to find a new service provider. Tech say they don't throttle and even 2nd level of tech tells me they don't... but they do and try to "convince me" I need a better plan... already have 100mb/sec... more than enough for 4k. So either they don't know what they're doing or just lie to costumers.

I've had quite a positive experience with IVC especially coming in with low expectations. I used their 75mbos 40$/ 2 yr promo. First off when I switched over to them I wanted the internet hooked up 2 weeks in the future which they had no issues doing on time. I did have issues with their modem I live in a condo apartment and was having packet loss issues (internet temporarily cutting out due to too many internet signals nearby). When I called after some time they shipped me a high end router for free and it greatly improved my problem. I really appreciate they did that I was going to buy my own router but for $15 to return the old one via post mail I am satisfied they corrected the problem. That being said I knew what I was doing and knew exactly the problem if you didn't know much tech wise it could have been worse/more frustrating but I am still highly rating based on my personal experience with them