CarryTel Internet: Lightning Fast Speeds

Horrible horrible just horrible customer service. Avoid at all cost.

I've been with Carrytel for two years and they are by far the worst most unreliable ISP I've ever had (i've tried about half a dozen) and i'm about to cancel my service. In good phases you might only lose your connection once a week for a few minutes which is a sacrifice you might be willing to make considering their prices. But every year there will be a bad phase when it will drop constantly (I'm writing this during one of those, for the past 9 days internet has dropped anything from 2 times a day to about 12, i wish i could say this is the first time this has happened but it isn't) for 4 to 5 minutes and at last once a year the service will be offline permanently unless you call them after which they will refer you to bell who will, of course, be able to actually fix your issue in about a minute (so their customer service is useless, worse, it's a waste of your time, just send me to bell right away). Again for the price I can take the occasional weekly drop, but on days like today when it's constant i mean at this point you might as well consider you DONT have the internet so what am i paying for. It's maddening. And ftr...i'm in downtown Montreal. Not in some remote location. Do not waste your time with this provider.

This company is not sending sufficient bandwidth to my home. Clearly they are manipulating service during peak times to commercial customers at my expense. I pay for 75/10 and receive under 10/3. At times I have no service. I would include the multiple speed tests and print screens however this platform will not allow this. It has been over six weeks now and no resolution. I do not recommend this company to consumers.

Got the 29.99/mo promotion, gradually was hiked up to $60/month now 1.5 years after installing. The price increase started during the first year of my plan (which was supposed to be the “promotional period”). They also gave me a broken modem at first and although customer service was quite responsive and agreed to give me another one, I was responsible for dropping off the first modem AND PAY for “delivery” of the second modem even though I picked it up at their location (there was NO actual delivery option at all as it was during COVID). In terms of connection itself it has been good with only rare drops and issues. In general, prices are competitive only in first year, if you’re looking for long term service probably go with somewhere else like Costco as they will continue to jack up your fees.