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carrytel
57 reviews
(2.9/5)
Browse comments
Network (Stability, coverage, speed, dropped calls…)
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40% of people would recommend this brand

Network Coverage of Carrytel

Carrytel offers residential internet plans in the following cities: Montréal , Mississauga , Laval , Etobicoke , Trois-Rivières

Find the best & cheapest Carrytel home internet plans in Canada

Carrytel offers 25 Internet plans in Canada
They offer speeds from 25Mbps to 1000Mbps and prices from $36.19 to $101.61. They offer the following technologies: cable, dsl-fttn

The categories

Unlimited

Download speed Monthly usage Upfront payment Monthly price For 2 years
Cable Internet 60
60 Mbps
Cable
Download speed
Unlimited
Monthly usage
$59
Upfront payment
$39.99
Monthly price
$988.76
For 2 years
Link not supplied by Carrytel
Cable Internet 120
120 Mbps
Cable
Download speed
Unlimited
Monthly usage
$59
Upfront payment
$54.99
Monthly price
$1363.76
For 2 years
Link not supplied by Carrytel

Cheapest

Download speed Monthly usage Upfront payment Monthly price For 2 years
Cable Internet 40
40 Mbps
Cable
Download speed
Unlimited
Monthly usage
$59
Upfront payment
$34.99
Monthly price
$868.76
For 2 years
Link not supplied by Carrytel
Cable Internet 40
40 Mbps
Cable
Download speed
Unlimited
Monthly usage
$59
Upfront payment
$34.99
Monthly price
$898.76
For 2 years
Link not supplied by Carrytel

Fastest

Download speed Monthly usage Upfront payment Monthly price For 2 years
Cable Internet 1000
1000 Mbps
Cable
Download speed
Unlimited
Monthly usage
$39
Upfront payment
$99.99
Monthly price
$2438.76
For 2 years
Link not supplied by Carrytel
Cable Internet 1000
1000 Mbps
Cable
Download speed
Unlimited
Monthly usage
$39
Upfront payment
$99.99
Monthly price
$2438.76
For 2 years
Link not supplied by Carrytel
carrytel
57 reviews
(2.9/5)
Carrytel https://www.planhub.ca/img/logo/internet/carrytel.png 57 2.9
Carrytel
1
2021-09-02

Terrible experience, paid for 1 gig and got 1/1000 of that.
The fastest i got was 20 mbps crazy. They blamed everything. I was with fido before, both use rogers network, and never had an issue. So the wiring was fine, but they were saying the issue is from my side, despite doing all they asked for.

PlanHub
Carrytel
1
2021-09-01

We were told that connection would occur on Au. 28. In meantime our Bell service was disconnected unknown to us. We have been without internet service for 4 days (finally reconnected on Aug. 31 after complaining) and still have no phone service today Sept. 1. We have been forced to use neighbours phones for past 6 days . We are still not connected to Carrytel and still have no phone service even though we never cancelled. We are seniors and still cannot call 911 on an emergency.

PlanHub
Carrytel
2
2021-08-28

Unstable internet, constant disconnect very low speed , very frustrate to deal with, pay attention to their term :.CARRY TELECOM DOES NOT WARRANT OR GUARANTEE THAT THE SERVICE(S) WILL BE UNINTERRUPTED OR ERROR FREE, ( I experienced constant service interrupt).
CARRY TELECOM DOES NOT GUARANTEE THE WIRELESS(WI-FI) SPEED, COVERAGE, OR PERFORMANCE.
I plan is lable 75m the 20's were the maximum speed I got, most time 90% of time it were under 9's m , Out of service for over a week once and a few days without internet several times in the past 2 year, modems are refurnished I doubt the 5 stars reviewers were legit?

PlanHub
Carrytel
2
2021-08-16

The biggest issue is they store your card details and charge it without warning. Remove your details and you get no service. Customer Service is 0, they take you through a script each time without checking notes plus they are not open at peak times. You also get billed to return their faulty equipment. Pay a little more for decent service and dont sign up in the first place!

PlanHub
Carrytel
1
2021-05-17

They charged me 118$ for 1 week of internet and wouldn’t refund me even though I called far before the contract date!

PlanHub
Carrytel
1
2021-04-22

They increased the price 2 times within a short period unless they guaranteed the price for a year to be constant. The internet service is not bad. The main issue is the customer service which is not responsive at all, you feel that they are the only internet service provider in the world and they dont mind if you stay with them or not (they are not supportive at all). They offer a 50mb service but the max output of the modem is 15-20mb and they ask you to buy another modem if you want to max out the speed or you should connect with cable like 20 years ago!
Update: Another surprise from the company, they don’t make the refund for the returned modem (when I started this terrible service they told me that I would receive the refund once I return but now they have changed their words). I have dropped off the modem and they are asking me to come back and get it. Such a shame !

PlanHub
Carrytel
5
2021-04-12

A REVIEW FROM SOMEONE THAT DOESN'T BLAME THE ISP FOR ISSUES THAT ARE NOT IT'S FAULT;

I've had CarryTel in 2 locations for over 3+ yrs.

I am reading through the reviews and it's incredibly clear some of you pay $50 or whatever and expect magic to happen.

CarryTel has NO CONTROL over the following things:

- When the tech shows up
- What the tech does
- Your line quality
- Your modem/router (more on this)
- You not having read the fine print
- Parent company (Bell/Rogers) bumping rates which translates to increased bills.

CarryTel is a no-frills ISP. If you don't know a little about troubleshooting your own net issues (simple tech stuff like how to powercycle a modem), it might not be the best choice for you.

Know that Rogers/Bell techs treat small re-seller ISP's like crap. They do not prioritize them above their parent company. Do not blame CarryTel for the tech not showing up on time or doing a bad job.

Modem/routers: ALL ISP's, even the big ones, sell junk. You should NEVER use a modem/router combo. Most of them are victim to the PUMA 6 chip issue. Buy a MODEM only and buy a separate WIFI router for the best signal. If it's a combo device, log into the modem and put it into bridge mode (so it's a modem only), then hook up your own router to it. This one thing would solve half the low-star ratings on this site.

If the tech tells you to plug your device directly into the modem and your speed jumps from 20mbs to the advertised speed, the issue is either the modem/router issue explained above, OR it's your crap device.

Pros:
- Same speeds as the brand they're reselling (ie; Rogers)
- CHEAP!

Cons:
- Routing is not premium. You might run into capthas more because of this. It's rare.
- Pings slightly higher vs premium brand, prob because of the above. Instead of 15ms, you might get 25-30. This only matters if you're a pro-gamer.
- Redundancy is not the best. They do not have many 'backup' lines in case of an outage. Major outages occur rarely (maybe twice since I've been with them in my area) NOTE: most of the time the outage is ROGERS and will affect ALL Rogers users, so it doesn't matter who you're with.

TDLR: Want a great cheap ISP trying to do their best at rock bottom prices? You got it.
Want redundancy in rare cases (not guaranteed) and slightly lower pings only noticeable to pro-gamers? Go ahead and pay 2-3x the price to Rogers/Bell.

PlanHub
Carrytel
5
2021-04-08

I have talked with customer service person named Jimmy today. He is very friendly and
Understanding. Carrytel is a very good company
And I recommend it .
Thanks

PlanHub
Carrytel
5
2021-04-08

I have talked with customer service person named Jimmy today. He is very friendly and
Understanding. Carrytel is a very good company
And I recommend it .
Thanks

PlanHub
Carrytel
1
2021-03-28

They increased the price 2 times within a short period unless they guaranteed the price for a year to be constant. The internet service is not bad. The main issue is the customer service which is not responsive at all, you feel that they are the only internet service provider in the world and they dont mind if you stay with them or not (they are not supportive at all). They offer a 50mb service but the max output of the modem is 15-20mb and they ask you to buy another modem if you want to max out the speed or you should connect with cable like 20 years ago!

PlanHub
Carrytel
1
2021-03-27

Would NOT recommend. The internet is acceptable not great but this company changes its policy at will, bad company and service just trying to figure out ways to steal from you over time. Bad service and hidden fees. I used it for a year because it was one of the cheaper services (used a mid-term plan). Very slow and choppy. Even worse was the customer service. After I left, they decided to take my deposit and change it to a "purchase" (Wrote small lettering at the bottom in one of many invoices so it was "policy"). When calling, the manager would constantly interrupt me and at the end, wouldn't send back my deposit (they weren't losing any money if they did). Also very all over the place - stating one price to another for the modem. All this took over 25 days from the transfer start.

PlanHub
Carrytel
5
2021-03-24

Carrytel provides a good service at an affordable price , the customer service is good as well ,
recomment it 100% !

PlanHub
Carrytel
5
2021-03-24

Good value and speed. Competent and friendly customer service.

PlanHub
Carrytel
5
2021-03-22

After being with Teksavvy for 10 years, I switched to Carrytel in March of 2020.
My main reason to switching was because when Covid19 hit us, Tekksavvy was unwilling to help. They refused to increase my speed (up to the max speed supported by my modem), wanted me to get a higher package and a new modem, and on top of it increased my bill for my current plan.
All of this pushed me over the edge so I made the switch and got the 75mbps plan from Carrytel.
After a year, I don't regret my decision. The service is cheaper than Teksavvy, and to me it is reliable. I get between 70 and 75 mbps constantly. In the past year, I lost connection a couple of times, but restarting the modem fixed it (I had the same thing with Teksavvy).
Not having had any issues, I can't really comment to their customer service. I have only had to call them once during the initial setup, I was able to reach them without issue and they assisted me with the setup.
Most of the negative reviews that I see seem to be from QC, so maybe their service is not as good there, but for me in the GTA, I have absolutely no complain and have recommended their service to a couple of friends looking to switch providers.
For $10 discount, you can use the code FA144997 for Fiber plans and FA144998 for cable plans.

PlanHub
Carrytel
5
2021-03-18

affordable price with stable connection
good customer service

PlanHub
Carrytel
5
2021-03-16

Their customer service is really good. Agents are helpful.
Connection is stable so far

PlanHub
Carrytel
3
2021-03-13

Too many random cuts, freezing/ does not buffer, slow speeds when streaming, cannot watch anything

PlanHub
Carrytel
1
2021-03-10

Would NOT recommend. Slow internet, bad service and hidden fees. I used it for a year because it was one of the cheaper services (used a mid-term plan). Very slow and choppy. Even worse was the customer service. After I left, they decided to take my deposit and change it to a "purchase" (Wrote small lettering at the bottom in one of many invoices so it was "policy"). When calling, the manager would constantly interrupt me and at the end, wouldn't send back my deposit (they weren't losing any money if they did). Also very all over the place - stating one price to another for the modem. All this took over 25 days from the transfer start.

Imagine putting a deposit on a rental just for the company to turn around and say you have to buy it, without a choice.

Also two days late for installation during my service initiation. Oh and that's not to mention the service shut-downs.

PlanHub
Carrytel
1
2021-02-26

I purchased internet 150 Mbps and was receiving 20 Mbps, their solution was to connect my computer to the modem by cable!!!!!!
I was on the phone for 4 hours and the supervisor/manager refused to talk to me.
Canceled the service in just 5 days.

PlanHub
Carrytel
2
2021-02-25

I live up in Stouffville and I dont have many plans to choose from especially something like fibre. The only fibre option would be rogers but you would be overpaying for internet.

I used carrytel for a year and i purchased 150 Mbit download but for throughout the whole year I would get at most 50 down and on average 35 down.

The network stability leaves much to be desire. I'm constantly disconnect or getting very high ping delay during games especially if another family member is on a video call. Given the COVID situation that is very common. I would reset the modem more times in a month than I would have to during the 2 years I was with bell before.

For some reason the modem they sent me didn't support 5Ghz even though the model is supposed to. I suppose they sent me a defective one but I didn't want to deal with the hassle of replacing the modem and not having internet for a few days so I had to purchase my own router.

I've definitely contacted customer support about the internet service problems and they would run through a basic troubleshooting that you would have done already before calling them. In the end, the problem would still persist and the issues above would remain.

This is my own personal experience, maybe I was unlucky but I won't be coming back.

On a side note for people in Stouffville, I recently switch to Tekksavvy and its going great.

PlanHub