Telus Internet: Fast and Dependable

I ordered high speed unlimited internet and instead I was charged double the set price. I would often receive emails telling me that I had exceeded my data usage! Then when I went to cancel due to moving across Canada, they tell me that I was locked in for two years! They said they would waive the cancellation fee due to my moving because my mother passed away, I'm hoping this is true.

Thanks

For years I have had very good internet service. Always courteous.

I have been on and off with Telus and Shaw for five years. With Telus, I have experienced better customer service, more internet stability*, and more upsets.
The customer service is usually handled promptly when you are an existing customer, call back service is great. The staff is usually very courteous, which is good.
Previously, I rarely experienced any drop-offs in my service. Since Covid-19, daily! I knew they addressed the bandwidth for customers; although they collected the same money for full services and with only 15-20% of download speeds.
My main issues are promises of higher speeds in my area and better plans for new customers. Higher speeds from other competitors are offered at lower prices. If you wait for Telus to finally compete then you will be behind, but you will still pay higher prices. Also, Telus does not call you, or send out emails to inform you of better plans. The phone calls are for money and the emails are to make more money. You will experience emails offering new mobile devices, security, Telus tv, etc. There is rarely* an email about updating your plan to a new one that saves you money.