Find the best & cheapest Videotron home internet plans in Canada

Service drops several times per day, especially during daytime/work hours (9-5pm). Extremely high prices for what we get and constant issues with overcharging or incorrect billing.

better cost than my existing service !

It is overall nice, but i get too many inturptions and slow downs, especially for the price i pay. The customer service was nice enough to try to fix my problems multiple times, but it seems like the problem is in videotrons infrastructure or something because it keeps happening.

We've been paying a lot for our crappy 60Mbps Internet service (approx. $80) but if we want to upgrade to better speeds or make any other changes, they're forcing us to migrate to Helix... And we're not interested in that technology - even though the prices are way cheaper! We need to replace our router (5+ yrs old with lots of gaming) and we're looking to switch providers with a good old 400 Mbps cabled internet service (accessible with ethernet).

I had a slower internet with them and it was never able to keep connected. They switched me to HELIX and i have been on the phone for 2 days now trying to get it to work. Worst support and internet company ever. Currently on the phone disconnecting my service and switching to Bell.

Internet speed is terrible. Keeps freezing. Had to install a Wi-Fi extender but still slows dramatically and freezes. Very annoying.

J'ai été parler à augmenter mon internet a Helix avec peux de détail mais je me dit il doit pas y avoir beaucoup de différence. C'est la plus grosse erreur que j'ai faite depuis des années, la facture est sur un système complètement séparé que tout autre service vidéotron, le service est horrible, instable et la boite est tellement chaude que j'ai peur qu'elle parte en feu! (c'est pas une exagération tu peux te brûler à la toucher) et je me fait dire que ses normal??? Sans compter une chose non mentionnée est que la raison que le prix par mois est moins cher est qu'ils te vendent la borne, et si tu cancel avant de la payer il la reprend pas tu est pris à la payer et avoir une borne inutile. sans compter que cette crosse fait que si tu veux une borne plus à jour dans quelque année tu va être pris en acheter une autre!
(ces pas une exageration tu peux te bruller a la toucher) et je me fait dire que ses normal??? Sans compter une chose non mentionner est que la raison que le prix par mois est moin chere est qu'ils te vend la borne, et si tu cancel avant de la payer il la reprend pas tu est pris a la payer et avoire une borne inutile. sans compter que cette crosse fait que si tu veux une borne plus a jour dans quel que annee tu va etre pris en achter une autre!

I have had nothing but trouble since Helix was installed and I want it out. it is nothing but bullshit, anyway. I've read the reviews and it's too expensive for what you get. First I lost my internetfor 12 hours, then I lost my phone service when they installed Helix. And you made sure I couldn't complain to your email client services by blocking me from that page, and I don't know why. But if that god damn Helix isn't out of my place by 6 pm Thursday the 3rd, and my services restored, I'm going back to Bell, and I'll make sure that Mr. Palardeau knows why.

Quality of internet, reliability, speed, all this is good. Tech support is ok as well, but price increases every year, must call them frequently to renegociate, rebates offered never last the duration they say. It's shitty on a "customer experience" point of view. Price is ok when you negociate, but it's a constant, yearly negociation that is required to get this.

We had to call them multiple times, their website is glitchy. Customer support is literally the worst experience you can have with an internet provider.

Helix pas bon je payout pour du 400mbps pis pousse meme pas est la stability est a chief

Did not have problems for a few years but for the past 3 months we lost the connection 2-3 times a day. It lasts only for a couple of minutes each time, but is extremely annoying in the context of working from home as it often means dropping out of meetings and calls. It is annoying enough that I would not recommend Videotron.

Too expensive

In pre-COVID days, I never exceeded my 230GB limit, so I've never had to worry about the extra charges. But when I started working from home I started exceeding that. Then I researched and found that that VT itself promises to email me when data consumption reached 75%, 90%, and 100%. But I received no email from them for the 2 months that I went over.

I've checked my account settings, and by all acounts it indicates that I *should* have gotten a notification, but didn't.

VT is already expensive for what you get. But it adds insult to injury when I get charged double of what I usually pay (twice) and realising that VT did not fulfill its promise to notify me.

Works much better than bell did, couple issues with the wifi

The wifi is so bad sometimes with 130 mbps we all lag with 4 people in the appartment... I called them multiple times and every 3 months it gets bad. Last time my cable (outside) was rusty and they had to clean it. Simple enough but now I don't know what's slowing down the wi-fi...

It takes a lot of negotiation to have a competitive price. You must continually call back to reactivate the discounts that end during the contract.

By wanting to decrease my package, I was told that it would cost me more than keeping my current package !!! No way to argue with Videotron.

Too expensive for a fiber / hybrid internet connection 30 $ 67.95 plus unlimited option $ 15.00 total of 82.95. After the discounts he takes us for granted.

No matter the modification made to our packages, or to our modem device or router with them we always have trouble having a stable internet! as much telecommuting as wanting to play in peace! In addition, the customer service is too formal we must always repeat 20 times our request. level 1 of telephone support just takes the info, but can not change anything on our internet and does not seem to understand that paying more changes nothing in our complaints ...