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koodo

Koodo Canada

Koodo was introduced as a subsidiary of Telus in 2008. Due to Telus’ large presence, it allowed Koodo Canada to provide substantial mobile coverage and gain countrywide attention. Koodo clients do not need to sign a long-term contract, which further strengthens its reputation. Currently, Koodo Mobile offers a variety of device plans and bring your own phone plans at affordable rates. Some of Koodo’s most renowned features include their network coverage, their referral program, and Shock-Free Data. Features such as these make Koodo a worthy competitor in the industry. To learn more about Koodo deals, make sure to read up on our website regularly so you don’t miss out on exclusive offers and promotions. Overall, Koodo is an appealing brand to newer users who may feel overwhelmed by contracts, but still want exceptional mobile network quality.

Client's Ranking
1.9
Koodo Mobile
1.9
Koodo Internet
2.1

Koodo

Koodo Phone Plans

Koodo provides a number of personalized mobile plans for all major smartphone brands. If you don’t want a brand new device, you can always buy a new plan for an old device. Alternatively, Koodo offers plans for certified pre-owned devices. To learn more Koodo Phone Plans, please see the list below.


Plan 250 MB 100min NATIONAL

250 MB
100 min
All provinces
Koodo
$15
per month

Plan 0 MB Unlimited calls NATIONAL

0 MB
Unlimited
All provinces
Koodo
$20
per month

Plan 20 GB Unlimited calls NATIONAL

20 GB
Unlimited
Quebec
Koodo
$29
per month

Plan 10 GB Unlimited calls NATIONAL

10 GB
Unlimited
All provinces except Quebec
Koodo
$34
per month

Plan 3 GB Unlimited calls NATIONAL

3 GB
Unlimited
All provinces
Koodo
$35
per month

Plan 50 GB Unlimited calls NATIONAL

50 GB
Unlimited
Quebec
Koodo
$35
per month

Plan 2 GB Unlimited calls NATIONAL

2 GB
Unlimited
All provinces except Quebec
Koodo
$37.50
per month

Plan 50 GB Unlimited calls NATIONAL

50 GB
Unlimited
All provinces except Quebec
Koodo
$39
per month

Plan 60 GB Unlimited calls NATIONAL

60 GB
Unlimited
All provinces except Quebec
Koodo
$44
per month

Plan 50 GB Unlimited calls CANADA-US

50 GB
Unlimited
Quebec
Koodo
$45
per month

Koodo Internet

Discover and explore the different internet plans offered by Koodo Internet. If you don't know exactly what you need in terms of speed or technology, fill out our simple questionnaire. It will help you easily understand your needs, and allow us to offer you something that matches perfectly.


Plan Cable 60 Mbps Unlimited

Koodo
60 Mbps
Unlimited
$0 Upfront
$1560 For 2 years
$65
per month

Plan Cable 100 Mbps Unlimited

Koodo
100 Mbps
Unlimited
$0 Upfront
$1560 For 2 years
$65
per month

Plan Cable 75 Mbps Unlimited

Koodo
75 Mbps
Unlimited
$0 Upfront
$1560 For 2 years
$65
per month

Plan Cable 60 Mbps Unlimited

Koodo
60 Mbps
Unlimited
$0 Upfront
$1560 For 2 years
$65
per month

Plan Cable 100 Mbps Unlimited

Koodo
100 Mbps
Unlimited
$0 Upfront
$1560 For 2 years
$65
per month

Plan Cable 75 Mbps Unlimited

Koodo
75 Mbps
Unlimited
$0 Upfront
$1560 For 2 years
$65
per month

Plan Cable 1 Gbps Unlimited

Koodo
1000 Mbps
Unlimited
$0 Upfront
$2520 For 2 years
$105
per month

Plan Cable 940 Mbps Unlimited

Koodo
940 Mbps
Unlimited
$0 Upfront
$2664 For 2 years
$111
per month

Plan Cable 500 Mbps Unlimited

Koodo
500 Mbps
Unlimited
$0 Upfront
$2280 For 2 years
$95
per month

Koodo Customer Service

Do you have a specific question about an offer, have a complaint, or just want to contact Koodo customer service directly? We've listed a few numbers and other useful links to help you in your efforts.

Customer service

Koodo Reviews

How do customers truly feel about Koodo? We’ve got you covered. We gathered various ratings and Koodo reviews from actual customers for your browsing pleasure.

Last 365 days average

68 reviews

1.9

All time average

191 reviews

2.5

By specification

Network
2.2
Onboarding experience
2.1
Bill
2.0
Customer Service
1.7
Digital experience
1.9
Koodo https://www.planhub.ca/img/logo/koodo.png 405 Av. Ogilvy Suite: 101 Montreal QC H3N 1M3 +15149527325 free 169 2.8
Koodo
1
2023-06-13
Typical Telus ripoff

Be careful about using this service - it is owned by Telus. I originally signed up because they claimed to have wider coverage in BC than Rogers. However their definition of "wider" means "roaming" which is VERY expensive. When I cancelled my account, they insisted on charging me for another 3 months - despite my not using their services. I dont know why that surprises me - It is Telus after all. Serves me right I suppose.

PlanHub

2 people found this useful

Koodo
1
2024-01-16
Horrible customer service in every sense

On the phone for over 90 minutes, bounced from dept to dept attempting to advocate for some empathy and understanding. Told that the previous departments should have addressed the concern. The client I work with has been in hospital for nearly a year, the bills racked up, warrantied phone was stolen but client couldn't report it stolen given their condition. Account cancelled by Koodo which adde More

PlanHub

1 person found this useful

Koodo
1
2024-11-12
Beware: Price Gouging Company

Horrible company. Kept price gauging me and inconsiderable amount. Don’t sign up with this company.

PlanHub
Koodo
1
2024-11-12
Horrible customer service

Horrible customer service.Would not recommend this service to anyone!! I would rather pay more at a different service provider with better customer service.The supervisor Elizabeth was very rude, condescending and definitely did not care to help me with my refund of $702!!!! No one called me or left a voicemail to tell me that my refund was declined.After one month of not receiving it I called the More

PlanHub
Koodo https://www.planhub.ca/img/logo/koodo.png 405 Av. Ogilvy Suite: 101 Montreal QC H3N 1M3 +15149527325 $$ 22 2.2
Koodo
1
2024-10-21
Frustrated, still no Internet

3 days, 5 hrs, 5 different Reps. Finally ordered, paid and date set for installation, Oct 19/24. Waited till 3pm. Called explained situation. Was transferred, waited on hold 8 mins. Rep could not find info and was told no order could be found and asked What can I help you with today? At that point more frustration More

PlanHub
Koodo
1
2024-10-05
Koodo has left an awful first impression

I had my set up for yesterday morning nobody showed up. This is showing awful service for. Your company. It’s a bad impression for a first time use. I’m not sure if I will send all the equipment back and look into a creditable company who stands by their appointments unlike you who doesn’t even try calling or trying to contact us and just cancels

PlanHub
Koodo
3
2024-07-15
Finding service elsewhere

You can’t speak directly to Customer Service at Koodo, you have to arrange a phone call. Their app is very frustrating for dealing with charges. The charges are not explained and although it is not the customer service reps fault, the supervisors do not address concerns in a cooperative manner.

After many years as a customer, I’m done.

PlanHub
Koodo
1
2024-07-13
Incompetent operator ruins phone call.

The worst telephone operator I have had without my whole life. I don't always recommend a bad connection!

PlanHub

Koodo Availability

Koodo operates on Canada’s largest 4G LTE network. To compare, it offers roughly the same coverage as Bell. To further compare Koodo’s availability with other providers, feel free to look through their detailed coverage map on their website.


Tips and guides to save on your plan mobile and Internet

Want to know more about Koodo? Feel free to check out our articles and blog posts about the company. We regularly post articles about the telecommunications industry in Canada on our Blog, as well as the latest promotions and offers.

Mobile, News

Which Canadian Providers Offer the eSIM Option?

March 20, 2024

The emerging technology of eSIM, also known as embedded SIM, is revolutionizing the mobile industry by eliminating the need for a physical, interchangeable SIM card. In our article, we’ll explore various Canadian providers offering eSIM services to make your decision-making process easier. What is an eSIM? The eSIM is a revolutionary innovation that significantly simplifies […]

Koodo Perks

Mobile, News

Koodo’s new Pick Your Perk Plans

November 10, 2022

Koodo’s new program allows customers to select one free perk to be added to their monthly plan. Not all plans offer the same perk options, so make sure to verify that your plan offers the perk that you are interested in. You can change your Perk at any time, however, you will only be able […]

Frequently Asked Questions about Koodo

Yes, Koodo offers several bring your own phone plans.

All you need is an unlocked phone and enough funds to purchase whichever plan you want.

No. Koodo offers plans with contracts but they are not a necessity. Koodo will not conduct credit checks.

There is no fixed fee for signing up for Koodo, but their plans will charge you a monthly fee.

An unlimited talk/text plan with no data costs $30 a month. 3GB a month costs $40, 8GB costs $45 and 10GB costs $50. To look through all of Koodo’s mobile plans, feel free to browse their website.

You could sign up for Koodo online, or visit your local Koodo store/kiosk and talk to a sales representative.

Both. Koodo offers plans for brand new smartphones. Additionally, Koodo offers plans for certified pre-owned phones at a reduced price. These phones are authenticated by Koodo staff to ensure that they still function perfectly.

Everyone is eligible to join Koodo. As long as you want a device, plan, or other service from Koodo, they will serve you.

Koodo has plans for every budget. Mobile plans range from $15 to $55 and if you take a plan and a cell phone the monthly phone fee will be added to your bill.

Yes, it's very easy. Once you receive your new Koodo sim card, you can log into your online account and make the change. Your old line must still be activated.

Koodo mainly targets customers who already have a phone. Koodo offers phones, but only certified cell phones and quantities are limited.

Koodo has phones in all ranges from multiple brands. Some require a downpayment and the monthly cost ranges from $3 to $35.